Stakeholders
Our primary stakeholders include employees, customers, suppliers, and investors. We are committed to building active, transparent, and meaningful relationships with all parties.
Employees
Compensation & Benefits / Training / Workplace Safety
Customers
Customer Satisfaction / Product Responsibility / Customer Service
Suppliers
Supplier Environmental Audit / Product Quality
Investors
Corporate Governance / Operational Performance / Information Disclosure
Commitment & Relationship Management
- Employees: Instituted regulations such as the "Work Rules" and "Measures for Preventing, Complaint Handling, and Punishment of Workplace Sexual Harassment" to provide a safe, fair working environment and support employee personal and career development.
- Customers: Enacted the "Sustainable Development Best Practice Principles" to build long-term trust through high-quality products, reliable services, and an exceptional customer experience.
- Suppliers: Enacted the "Sustainable Development Best Practice Principles" to establish fair, open, and cooperative partnerships with suppliers and partners, jointly driving continuous business growth.
- Investors: Provide accurate, transparent, and timely information to report business performance and corporate progress to investors, ensuring their rights and interests are fully protected.
Stakeholder Communication Matrix2024 Communication Performance
| Stakeholder | Key Issues of Concern | Communication Channels & Response Methods | Frequency | 2024 Communication Performance |
|---|---|---|---|---|
| Employees | Compensation & Benefits / Education & Training / Talent Recruitment / Workplace Health & Safety / Labor Relations | Employee Welfare Committee / Labor-Management Meetings / Internal Communication Mailbox | Regular / Regular / Real-time | Convened 5 Labor-Management Meetings |
| Customers | Customer Satisfaction / Product Responsibility / Customer Service | Customer Support Hotline / Stakeholder Section on Official Website | Real-time / Real-time | Designated dedicated liaison windows for customers |
| Suppliers | Supplier Environmental Audit / Product Quality | Supplier Hotline / Stakeholder Section on Official Website | Real-time / Real-time | Designated dedicated liaison windows for suppliers |
| Investors | Corporate Governance / Operational Performance / Information Disclosure / Regulatory Compliance | Shareholders' Meetings / Regulatory Announcements / Material Information Releases / Financial Reports & Annual Reports / External Communication Mailbox | Regular / Real-time / Regular / Real-time | Convened 1 Shareholders' Meeting; regularly disclosed revenue and financial data on the Market Observation Post System (MOPS) |
Investor (Stakeholder) Contact Information
| Spokesperson | Terry Lin, General Manager |
| Deputy Spokesperson | Aaron Tsai, Chief Financial Officer |
| Telephone | +886-2-2908-7790 |
| ir@petpharmbio.com |